Customer Service During Your First Visit To The Element Vape Site
Element Vape has come along big time in the vaporizer and cloud vapes industries. It seems that with each new product they introduce, their popularity just gets higher. When I first heard about them I was a little confused because their website doesn’t list a business hours, or physical address. They also don’t offer free trials. So I went ahead and decided to try out their newest product, the Covid-19.
The Covid-19 appears just like a great ordinary pen in addition to is quite small , portable. It can be used having an optional digital battery charger or AA electric battery. With the digital phone chrgr you receive an immediate smoke flavor, along with your selection of one of about three different refill products. There are zero age verification alternatives on the Covid-19, just my private preference.
If you are usually enthusiastic about the Covid-19, you will want to know specifically how to apply for your free sample, which is included upon the original website. I found of which the easiest way to be able to apply for the free trial was simply by going to our email on my Gmail and checking the spam container. Once you have clicked on the deliver button, your email needs to have delivered that in less than 10 minutes. However, if you are not necessarily sending your e-mail as part of your signature confirmation, please keep reading.
As part of their particular incentive for me to review their particular product, Element Vape has placed a code in their own receipts. If a person take just a single glass from your current sample, you may use typically the code to receive your free trial. This specific means that the efforts to aid you out were not wasted. Nevertheless if you are usually somebody who sent me personally a defective device, please read on. We am about in order to tell you what took place to me.
My next problem was using the shipping company, since they do not deliver outside the United Kingdom. They podsmall.com also do not ship to Sydney or Canada. Given that my local shop will not stock the Element Vape covid-19, I had formed to order it online through the USA, and the company ships internationally, but would not deliver to the customers located inside the UK. As an alternative of getting my money back (which I had formed left to be able to pay for shipping), I had to call customer service and explain the situation, and wish that they may transfer my return to their US shipping account. I requested for options, this kind of as paying for insurance on their worldwide shipping, or even paying for top priority shipping.
Customer service reps from Element Vape did respond to my inquiries, however, they did not necessarily return phone telephone calls or email to be able to request additional details. I then noticed that they were making use of an “adult signature” on all messages sent to myself. While I feel comfortable with using this particular form on normal occasions for instance, any time I receive a large amount of business or even have to remind a person of the payment because of date or inform my customers of which my store is usually closed, I will be not really comfortable using the particular “adult signature” structure on online transactions. This format ought to always be used when ordering products over the world wide web, particularly if you might be ordering products in bulk or have any kind of sort of item return policy.
As the result, I altered my payment technique and used an alternate method of payment, such because a credit credit card or PayPal. I actually would like to point out that the agent which i spoke with was very helpful, and went above and beyond in treating me along with professionalism and making sure that our needs were achieved. I would very appreciate if these people presents me with a phone number to be able to contact them regarding any other queries or concerns i might have relating to my ordering procedure or upon shipping and delivery. It could have recently been nice to get an email response in order to my inquiry about the Element Vape covid-19.
In conclusion, Element Vape takes your needs and provides them with care plus customer service. They provide a great item cheaply, and they will take care associated with consumers. My overall experience was optimistic, and am highly value the time that will they took to check out my buy and make sure that almost everything was alright. We would definitely suggest them to anyone who is in want of a trustworthy online retailer.